UNICA LLC SHIPPING POLICY
Effective Date: January 5, 2022
When can I expect my order to be shipped?
Orders are processed on a first come first serve basis. Though most orders are processed within 24 hours, there can be an expected processing time of 24-72 hours. Orders are processed on weekdays at 9:30 am MST and 4:00 pm MST. Orders will not be processed on Saturday, Sunday, or US federal holidays. Most Priority Mail Express orders placed before 12 pm noon M-F will ship out same-day.
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information. If your order qualifies for free shipping, it may be shipped via UPS ground, USPS First Class, or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed. USPS Priority Mail is usually delivered within 2-4 days of being shipped. Please note that USPS shipping times are not guaranteed.
Where do we ship?
UNICA-Brands.com offers to ship to 3 US states (Colorado, Texas, and California).
Incorrect address submission-
Please make sure to carefully review your shipping and billing address before placing your order. Incorrect address submissions may result in delayed delivery or returned packages. In the event of the package being returned to UNICA-Brands.com due to an incorrect or incomplete address being provided, the package will not be reshipped until a 15% restocking and shipping fee is paid by the customer.
Items that arrive damaged, missing, or incorrect must be reported within 48 hours of delivery. Please provide a picture of the packing slip as well as the items received. Once your claim has been submitted for review and approval, we will further assist you in correcting the issue. Please carefully review our Return Policy for further details.
Returns will only be accepted on opened or unopened, unused UNICA CBD products. Please review our Refund policy here. If you have any questions about whether your product is eligible for Returns, please feel free to email us at firstname.lastname@example.org if you have any questions.
Privacy and discretion:
Orders from Unica-brands.com or any of its brand websites (I.e. cascabel-brand.com) are to be shipped in plain package envelopes or boxes. The shipping label on the package will be labeled UNICA LLC along with our address.